We are closer to Cabo so normally go there and the water is so cold and most areas you can't go in at all. Second, the property is on a beautiful stretch of beach that you can walk on with extremely warm water. All this continuing with our recognized AAA 5 Diamond Resort services will be operating according to the regulations of the official authorities and under our new guidelines set by AMR’s own Clean Compete Verification Program and Cristal International Hygiene Standards. The on-site fitness center is small, but modern, with several machines and free weights. Room service wore gloves to deliver food. Chef Angie Roberts was busy when I dined at Boka Kitchen (which is open 18 hours a day) the night before, but she and friend/bar manager Misuk sat down with me a bit before I left the hotel to talk about their use of the freshest local ingredients in food and drink, the addition of Washington wines to the menu, and how they work together to design food to go with wine and wine to go with food. And back then it was absolutely wonderful. The swim up bar was closed and so was the, WOW!!! We will gladly share your comments with our collaborators, we assure you that they will be happy to hear from you. Hope you can redeem your confidence on us and we have the opportunity to be your hosts in the near future. Chetumal-Cancún Km. Now $398 (Was $̶7̶7̶4̶) on Tripadvisor: Secrets Maroma Beach Riviera Cancun, Playa Maroma. PERSONAL FITNESS TRAINING (FIT) WORKSHOP Timezone:UTC October 22nd, 2017 8:00am - 5:00pm Our. Solidaridad, Q. Roo. Fast forward to August 2020. The main lobby has been temporarily closed in order to avoid any agglomeration and as is common practice in the international hotel industry, when an area that operates 24/7 and 365 days a year is closed one takes advantage to do in depth maintenance. Secrets Maroma Beach Riviera Cancun: Secrets Maroma vs Akumal - See 17,331 traveller reviews, 16,465 candid photos, and great deals for Playa Maroma, Mexico, at Tripadvisor. In this review I will try to focus on how things have changed just for general information's sake. Dear AlbuquerqueRedDevil, On behalf of the entire staff at Secrets Maroma Beach Riviera Cancun. Due to Covid it’s definitely not the same scenario or resort as our honeymoon back in 2013. Secrets Maroma Beach Riviera Cancun in certified by Rainforest Alliance thanks to its commitment with sustainability. My classes were taught at 10 am and 4 pm. We actually had a trip booked to Zoetry Riviera Maya, but due to hurricane damage we were moved to Secrets Maroma Beach the night before we left. Secrets Maroma Beach Riviera Cancun features many activities including scuba diving, snorkeling, tennis, archery, euro-bungee, deep sea fishing, cocktail classes and dance lessons, yoga, beach and pool volleyball, a full fitness center, and non-motorized watersports. 2. I’m seeing conflicting responses. Harmonious. Secrets has this cool little box by the front door so if you order something small, they put it in there instead of having you open the door. Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun. Upon arrival there was disappointment for an upgrade however, Pedro from Front Desk tried with Management, but they would not budge but not a surprise as the Sales Manager would not return my emails prior to arrival also so honestly, this was the only negative aspect of the trip. I’ve noticed on a few reviews that only a handful of restaurants are open, is this correct? Every restaurant takes your temperature, has you wipe down your shoes on a mat as you walk in and then has you use sanitizer. Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. ONCE AGAIN OVER THE TOP OUTSTANDING. We have already shared your comments with Carlos, Ivan, Alejandro, Mateo, Francisco, Andrea, Noelia, and all the staff highlighted in your review, who will be more than glad to know that we were able to meet your expectations. The Secrets Maroma is a five-star all-inclusive resort on the awe-inspiring Punta Maroma area on the Yucatan Peninsula in Mexico. Also, are there any running paths around the resort? Your feedback is truly valuable to us, as this allows us to improve our service levels and product. Secrets Maroma Beach Riviera Cancun is a AAA's 5 Diamond Award Winner property with 13 outdoor pools, 7 different restaurants and a coffee shop. If you ask for more pillows or toiletries, they come sealed. Dear Rebekah M, It is an honor to know that we were able to exceed your expectations during your most recent stay at Secrets Maroma Beach Riviera Cancun. 2. Now $409 (Was $̶7̶7̶1̶) on Tripadvisor: Secrets Maroma Beach Riviera Cancun, Playa Maroma. It will be a pleasure to welcome you back in the very near future. See 17,317 traveler reviews, 16,443 candid photos, and great deals for Secrets Maroma Beach Riviera Cancun, ranked #2 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. This exquisite AAA Five Diamond resort boasts sublime ocean views from 60 percent of its non-smoking suites, as well as ground floor suites with direct swim-out access. Also, I looks like the, We will be there September 5-13 in a preferred club swim out. Appreciable Marc0831, That you have celebrated your honeymoon in 2013 with us and that you have decided to visit us again to celebrate your birthday along with your group of friends is a true honor. As you mentioned in your detailed review, our main lobby has been temporarily closed in order to avoid any agglomeration and as is common practice in the international hotel industry, when an area that operates 24/7 and 365 days a year is closed one takes advantage to do in-depth maintenance. Secrets has this cool little box by the front door so if you order something small, they put it in there instead of having you open the door. I am a Luxury All Inclusive Travel Counselor that specializes in AMResorts and visited this Wonderful resort for my 5th return Sept 8 – 15, 2020 as I need to see how the resort was doing with the COVID crisis for my clients. We very much appreciate the time you took out to share your opinion with our TripAdvisor community since our guests often tell us how helpful it is to read excellent past guests' comments before booking their own visit. All of our rooms and main buildings are smoke free. I have emailed them multiple times and they’re very prompt when responding. Secrets Maroma Beach Riviera Cancun offers 412 luxurious smoke-free guest suites, each featuring a king-size bed (or two double beds), private terrace or balcony, in-suite hydrotub for two, complimentary mini-bar and much more. Second, the property is on a beautiful stretch of beach that you can walk on with extremely warm water. If you ask for more pillows or toiletries, they come sealed. See 17,321 traveler reviews, 16,446 candid photos, and great deals for Secrets Maroma Beach Riviera Cancun, ranked #2 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. I will gladly answer all your inquires: Taxes and fees that are shown are estimates only. There are three main pools at El Dorado Maroma, and most remain pretty quiet throughout the day. Unlimited luxury and connectivity means you can choose to check-in or check-out during your stay. Also, our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR’s own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore our gym is closed. The swim up bar isn’t open when we were there, but that would be w good question for the resort. Maroma Beach is minutes away. Clarifying some points of your review, we would like to share that our restaurants are open, however, they are opening in staggered hours for the best enjoyment of our guests, this due to the occupation of the hotel. Thank you for sharing your question through this media. Perfectly situated on the Yucatan Peninsula, Secrets Maroma Beach Riviera Cancun beckons along a shoreline recognized as a ‘World’s Best Beach’ by the Travel Channel. Other amenities include 2 outdoor pools, a hot tub and mini-golf, plus a gym… Thank you very much again for taking the time to share such a detailed opinion, it will be a pleasure to welcome you back to your home in the Mexican Caribbean. Beautiful, relaxing and SAFE property to visit! Upon arrival there was disappointment for an upgrade however, Pedro from Front Desk tried with Management, but they would not budge but not a surprise as the Sales Manager would not return my emails prior to arrival also so honestly, this was the only negative aspect of the trip. The bartenders will come up to you for your drinks. AMResorts is a collection of luxury resort destinations, each with its own unique personality. Sports Teams. Secrets Maroma Beach Riviera Cancun Carretera Federal 307. We are sorry to read in your title that we have not been able to meet your expectations during your visit. fitness center at secrets maroma solidaridad • gym at secrets maroma solidaridad • mini golf at secrets maroma solidaridad • playa maroma solidaridad • secrets maroma solidaridad • secrets maroma beach solidaridad • secrets maroma beach riviera cancun resort playa del carmen solidaridad • … As you mentioned in your detailed review, our main lobby has been temporarily closed in order to avoid any agglomeration and as is common practice in the international hotel industry, when an area that operates 24/7 and 365 days a year is closed one takes advantage to do in-depth maintenance. Secrets Maroma Beach Riviera Cancun Carretera Federal 307 Chetumal - Puerto Juarez, al norte de punta Maroma Km 306.5 S/N Punta Maroma Playa del Carmen Solidaridad Al lado de Catalonia, Mexico CP 77710 Phone: 52 984 877 3600 The main lobby has been temporarily closed in order to avoid any agglomeration and as is common practice in the international hotel industry, when an area that operates 24/7 and 365 days a year is closed one takes advantage to do in depth maintenance. Thank you for sharing your questions with our TripAdvisor Community. Your suitcases are sanitized before being delivered to your room. Every employee is wearing a mask. ... before the massage and took advantage of the Steam Room. The, Can someone tell me Id the pool is in fact heated? The pools are heated regularly in late November and early December. This is the version of our website addressed to speakers of English in India. Your feedback is truly valuable to us, as this allows us to improve our service levels and product. Best Regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. Noelia was our concierge and although we tried not to bother her for too much, she did a WONDERFUL job making herself available, and reacting to all of our in-room requests (we are really specific with our minibar wants - only water, sparkling water, and diet coke, no beer/drinks in room, feather pillows, an extra fan, high floor, etc...), and with making sure our room was serviced & turned down to our liking/schedule (I don’t know why, but turn down service is one of my favorite parts of the day… so welcoming)! We are closer to Cabo so normally go there and the water is so cold and most areas you can't go in at all. As you rightly state in your review, our staff does everything possible for our guests to have an incredible and memorable stay with us. 77710 México. We would like to highlight that, currently, all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Dear Darolyn B, I must stress that we had a WONDERFUL trip, and, as always (but especially under the new circumstances of COVID-19), the staff is doing a phenomenal job! And back then it was absolutely wonderful. If you want to enjoy the warm azure waters amongst delicious International cuisine, pristine beaches and high-quality service, the Secrets Maroma … Sublime. We have already shared your comments with Carlos, Ivan, Alejandro, Mateo, Francisco, Andrea, Noelia, and all the staff highlighted in your review, who will be more than glad to know that we were able to meet your expectations. Sorry, no back to back weeks here. Unwind in one of the many private, secluded nooks throughout the sprawling, manicured grounds or refresh at the stunning 13,000 square foot Secrets Spa by Pevonia® through a combination of hydrotherapy and indigenous treatments. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Clarifying some points of your review, we would like to share that our restaurants are open, however, they are opening in staggered hours for the best enjoyment of our guests, this due to the occupation of the hotel. WiFi and parking are free, and this resort also features 2 outdoor pools. We look forward to having the pleasure of receiving you again here at Secrets Maroma Beach in the near future. Now $409 (Was $̶7̶7̶1̶) on Tripadvisor: Secrets Maroma Beach Riviera Cancun, Playa Maroma. 1. The swim up bar was closed and so was the, ... Suite and served well as a temporary location. We really appreciate the time you took to share this review with our TripAdvisor travel community, who, like you, chose us because of your research for the feedback from our past guests. The swim up bar was closed and so was the, ... Suite and served well as a temporary location. First and foremost was the cleanliness. Imagine going on vacation and coming back stronger, faster and all-around tougher. Warm Regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún, Hotels near Secrets Maroma Beach Riviera Cancun, Secrets Maroma Beach Riviera Cancun Rooms, Playa Maroma All Inclusive Family Resorts, Playa Maroma All Inclusive Honeymoon Resorts, Playa Maroma Adults Only All Inclusive Resorts, Hotels near (PCM) Playa Del Carmen Airport, Can someone tell me Id the pool is in fact heated? Situated on a stretch of beach regularly voted one of the best in the world, Secrets Maroma Beach is an all-inclusive, adults-only resort that offers 24-hour concierge service and the latest technology advances to make sure all of your needs are met. Back in 2013. Thank you for sharing your question through this media. Phone: 1.866.GOSECRETS. See More Close Thank you for sharing your question through this media. Was here previously For my honeymoon. Will the swim up bar and, Hi, We are honored by your kind words, they serve as motivation for our team to keep up with our commitment to offering truly unique and memorable experiences. We are visiting the resort in November for my birthday after having a great experience 7 years ago for our honeymoon. Hope you can redeem your confidence on us and we have the opportunity to be your hosts in the near future. Dear AlbuquerqueRedDevil, On behalf of the entire staff at Secrets Maroma Beach Riviera Cancun. The pools are heated regularly in late November and early December. Also, is the. Guests praise the locale. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Greetings from Playa Maroma, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. Well words can not express how GREAT this week was. 2. Back in 2013. what machines they have). Join Facebook to connect with Debra Russell and others you may know. Fast forward to August 2020. Your toiletries, remote control, Ipad in the room, etc are sealed in plastic with a note that they have been sanitized. My husband and I just arrived home again on 9/12 after ten wonderful days (we arrived on 9/2), once again, at Secrets Maroma. First week of August 2020. Answer 1 of 7: Hi, I'm wondering if anyone has photos of the gym at Secrets Maroma Beach or a description of it (ie. Will the swim up bar and, Hi, In addition to the buffet, a wide range of high-quality dining options are available, including Japanese teppanyaki, French cuisine, a wine cellar with over 200 different vintages, and, for … Dear traveler, We are pleased to hear that our cleaning staff was mentioned in your extensive review, as well as the service provided by our concierges. The swim up bar isn’t open when we were there, but that would be w good question for the resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Os Secrets Maroma Beach Riviera Cancun são uma propriedade premiada com o AAA Five Diamond Award e disponibiliza 13 piscinas exteriores, 7 restaurantes diferentes e um café. Our. I’m seeing conflicting responses. 306.5. It also offers a wide variety of on-site activities like yoga and scuba lessons. Please see our partners for more details. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Adrian Guzman Fitness. A large fully-equipped and professionally-run fitness center is available at Secrets Maroma. We we arrived with a group for a birthday celebration stayed a few days here at the resort. Also, our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR’s own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore our gym is closed. As you mention, we are going through the new normal that this pandemic has left, we are sorry to hear that your recent stay has not exceeded the expectations of your past stay. I have emailed them multiple times and they’re very prompt when responding. We're glad to hear that we always exceed your expectations. The bartenders will come up to you for your drinks. We absolutely loved the property. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Welcome to Secrets Maroma Beach Riviera Cancun Secrets Maroma Beach Riviera Cancun - All Inclusive - Mexico. In this review I will try to focus on how things have changed just for general information's sake. Your toiletries, remote control, Ipad in the room, etc are sealed in plastic with a note that they have been sanitized. From yoga, to jungle bike tour, Spanish lessons, Dear anademourajorge, We appreciate you shared your opinion about your recent stay with us. Debra Russell is on Facebook. It was a wonderful 10 day retreat from work at home! My husband and I just arrived home again on 9/12 after ten wonderful days (we arrived on 9/2), once again, at Secrets Maroma. The pools are surrounded by bars. Dear Darolyn B, Also, I looks like the, ... regularly in late November and early December. We take pride in the excellent work done by our staff, as they are the ones who give their best to make our valued guests create memorable experiences during their visit. Well words can not express how GREAT this week was. We absolutely loved the property. Exquisite. Also, is the. Your suitcases are sanitized before being delivered to your room. As you rightly state in your review, our staff does everything possible for our guests to have an incredible and memorable stay with us. First and foremost was the cleanliness. Book Secrets Maroma Beach Riviera Cancun, Playa Maroma on Tripadvisor: See 17,330 traveller reviews, 16,465 candid photos, and great deals for Secrets Maroma Beach Riviera Cancun, ranked #2 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. We will gladly share your comments with Freddy and the entire team who made your stay enjoyable. Meals, drinks and activities are included. We take pride in the excellent work done by our staff, as they are the ones who give their best to make our valued guests create memorable experiences during their visit. Our. Also, I looks like the, We will be there September 5-13 in a preferred club swim out. Fitness accessories (yoga mats, Pilates, exercise balls, etc.) Thank you for sharing your questions with our TripAdvisor Community. ... before the massage and took advantage of the Steam Room. Our. I must stress that we had a WONDERFUL trip, and, as always (but especially under the new circumstances of COVID-19), the staff is doing a phenomenal job! Também proporciona uma ampla variedade de atividades no local, como ioga e aulas de mergulho. We appreciate your pleasant and positive comments about the spa, specifically hydrotherapy. We would like to highlight that, currently, all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Dear Darolyn B, Secrets Maroma Beach - Optional Unlimited-Luxury KM 306.5 Solidaridad, Playa del Carmen, 77710, Mexico Perfectly situated on the Yucatan Peninsula, Secrets Maroma Beach Riviera Cancun beckons along a shoreline recognized as a ‘World’s Best Beach’ by the Travel Channel. See 17,331 traveler reviews, 16,465 candid photos, and great deals for Secrets Maroma Beach Riviera Cancun, ranked #2 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. From yoga, to jungle bike tour, Spanish lessons, Dear anademourajorge, We appreciate you shared your opinion about your recent stay with us. Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun Responded 22 Aug 2020 Appreciable Marc0831, That you have celebrated your honeymoon in 2013 with us and that you have decided to visit us again to celebrate your birthday … The swim up bar was closed and so was the, WOW!!! Teach Group Fitness or personal training (small group sessions) with formats such as sculpt, bootcamp, kickboxing as examples. Secrets Maroma was a gorgeous resort to visit and I loved the outdoor gazebo to teach under. We just returned from our first visit to Secrets Maroma Beach. Greetings from Playa Maroma, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. Bottom Line. Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun Responded Aug 22, 2020 Appreciable Marc0831, That you have celebrated your honeymoon in 2013 with us and that you have decided to visit us again to celebrate your birthday … The preferred club has their own pool, which I thought Is amazing. Since the Lobby was under construction for remodeling you are transported from the main entrance via Golf Cart to the original Preferred Club that is acting as the Lobby for check in. The preferred club has their own pool, which I thought Is amazing. We're glad to hear that we always exceed your expectations. We would like to highlight that all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Secrets Maroma Beach Riviera Cancun Features, ... or in the pool. It will be a pleasure to welcome you back in the very near future. Dear Rebekah M, It is an honor to know that we were able to exceed your expectations during your most recent stay at Secrets Maroma Beach Riviera Cancun. We are honored by your kind words, they serve as motivation for our team to keep up with our commitment to offering truly unique and memorable experiences. This was so relaxing to hang out in the warm water or in the pool. It has been a pleasure to take care of you during your recent vacations with us and be part of it. Also, I looks like the, ... regularly in late November and early December. Secrets Maroma Beach Riviera Cancun has a relaxed - romantic concept, we regret that this concept has not been to your liking, but we will gladly take into account your comment about the entertainment activities. Warm Regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún, Hotels near Secrets Maroma Beach Riviera Cancun, Secrets Maroma Beach Riviera Cancun Rooms, Playa Maroma Luxury All Inclusive Resorts, Playa Maroma 5 Star All Inclusive Resorts, Hotels near (PCM) Playa Del Carmen Airport, Can someone tell me Id the pool is in fact heated? As guests of Secrets Maroma Beach Riviera Maya, you can enjoy complimentary greens fees at the Gran Coyote Golf Riviera Maya, designed by Nick Price, & Riviera Maya Golf Club*, designed by Robert Trent Jones II. Featuring hot tubs, furnished terraces and mini-bars, the suites at this adult-only have flat-screen cable TV. Since the Lobby was under construction for remodeling you are transported from the main entrance via Golf Cart to the original Preferred Club that is acting as the Lobby for check in. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Review collected in partnership with this hotel, Dear traveler, Live music is featured, as well as movie nights and theme party nights. Believe us that it was never our intention to disappoint you and regarding the wine and beer, our menu is very extensive, thus trying to satisfy the palates of all our guests, we appreciate once again your feedback, as it helps us to improve our products and services. This made it hard to really relax on my working vacation, since there was a pause in between the 2 class times. 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