12/01. Identity theft is an unfortunate reality. Forgot account? You will see the option to enable or disable roaming to allow your number to be used overseas (in selected countries). If you have an iPhone, visit the Apple accessibility site; www.apple.com/au/accessibility/. Is there a size limit when I send or receive MMS messages? If you’re in a situation where you need additional support, tell us your circumstances and how we can assist. Your unused data will keep rolling over until you reach any limit applicable to the plan. You can do this by Googling your mobile number. Login. If you’ve requested a new mobile number, your service will normally be activated in about 30 minutes time, however this can sometimes take longer. I've used all my Family Plan data, can I add more? Alternatively, you can head to your closest ALDI store to purchase a physical recharge voucher, which can then be applied via ALDI’s website or through the provider’s customer support phone number 2534 (e.g. Yes you can! If you’re on a contract or post-paid plan, we’ll need your account number to organise the transfer. You may also have applications running in the background, so even though you’re not actively using them, be sure to shut them down properly. If all the data for the Family Plan has been consumed a User may not be able to use all of the data in their limit. Please note that you will have to wait for your Pay As You Go recharge to complete before you are able to convert your credit. Recharge with a few clicks using an in-store voucher code. How does the included international calls and SMS work in my Mobile Plan? You can appoint someone to act on your behalf. Contact. We’re aware of several organisations promoting ALDImobile or including our SIMs for use in the above devices so we need to make you aware of some very important information. Make sure you tell your current provider NOT to disconnect the number before or while porting. Reinsert your SIM and turn your phone back on. You will see the Users service number, and a button that says 'Remove User', click this and the User will be removed from the Family Plan. I'm only a light user, 365 day recharge was why I signed up. If you set up call forwarding to an Australian number other than voicemail, you will need Pay As You Go (PAYG) credit. How do I transfer numbers from another Telco on to my Family Plan? The User service will remain on the Owners account and in their name and you can recharge with another Plan or use PAYG credit to access calls, SMS and data. Press 2 to enable (or disable) pin skip options, While you compose a message, you may insert a picture (either from your gallery or take a photo), When you take a photo, you may have the option to send as MMS, When you browse your gallery, you may have the option to send the image as MMS. ALDImobile does not provide refunds on recharges or Plans that have been purchased. If you wish to complain to Aldi, call the complaints line on 13 25 34. Opening Hours. It will replace the existing physical SIM and make it easier to switch to ALDImobile from your current Telco. How long does it take to port/transfer my service from ALDImobile? Can I appoint a User to have full access to the Family Plan? Rejoignez une enseigne en plein essor : Opportunités de carrière pour les entrepreneurs dans l'âme. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up. You can do this by dialling 101 and then follow the prompts: You will get a message saying voicemail notification has been turned off. Any unused data will be lost and cannot be recovered. Most of our customers will find that there is a Mobile Plan that is suited to them, however if you need to be able to do some extra things with your service which are not included in your Value Pack credit, you need to make sure you have sufficient Pay As You Go credit as well (which is valid for 365 days). A scammer can work out your birthdate from photos of birthday celebrations, or a happy birthday message from a friend. Be wary of sharing sensitive information when answering an unsolicited call, email or message. Can I specify a time to port / transfer my number? To give a User unlimited access to data after limit has been allocated, enter 1000GB. Customers please note that there are an increasing number of websites, emails, competitions, Facebook promotions and SMS marketing that purportedly give away free ALDI vouchers or gift cards. Fraudulent activity using mobile devices can result in financial loss, negative credit ratings and emotional stress. Your voicemail can hold a maximum of 40 messages, each up to one minute in length. You can enable auto recharge from the dashboard of your MyALDImobile online account or App once you have an active plan on your service. All services that are on a Family Plan can use the included data allowance until it has been exhausted. Search for "diversion" in our FAQs and follow the instructions to rule this out as the cause of the problem. Belong are a postpaid plan provider which some find easier to manage than prepaid services like Aldi’s. So I have read through the TOS. If you have an iPhone, you will need to have iOS 6.9 or later and the app is compatible with iPhone, iPad, and iPod touch. How much data do I need? It's a pain when you lose your phone, which is why we try to keep it pain free when you need to move your service to a replacement SIM card. Read here about other ways you can protect your account. Menu. Option 4 – Over the phone. Don;t store any PIN numbers, online passwords, access codes or similar on your device. We do not offer Priority Assistance, it’s available through Telstra for their customers who have a life threatening medical condition or whose life may be at risk if they don’t have a working landline. If the activity continues, you should refer to the ACMA or report the matter to The Australian Communications and Media Authority. Your PAYG will also follow but remaining inclusions on the Family Plan will be forfeited and not refunded. I have overseas roaming enabled but can't send any SMS to someone in Australia, what do I do? Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. My service has taken longer than 24 hours to transfer, what do I do? If you're nominating PayPal, you’ll be redirected to their window where you'll need to enter your existing PayPal login details. There are a limited number of the 1 Year Super Packs available in store. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have. I forgot my password to access the app, how do I reset it? These are the times that mobile service providers are obliged to process mobile ports, they affect all mobile providers industry wide. Any phone numbers/contacts stored on your SIM will need to be saved into your Mobile’s phone book before the number is ported, as these will be lost during the porting process. Calls to mobiles may not be included, you should take the time to review the list of eligible numbers and countries here. Disable auto update via your handset settings and update them when you're on Wi-Fi. Upon acceptance, an automatic change of Ownership will occur, transferring the service into the Owner's name. Make sure that you are connected to our preferred operators when overseas. Once a limit is set it will remain in place through each recharge unless removed or changed. Un mail va vous être envoyé. The ALDImobile prepaid service does not allow calls or SMS to 19/1900 numbers. In this section you can find a wide range of informative pages that are designed to answer to common questions you may have, If you still can't find what you are looking for, there are various ways you can contact our team who will be happy to help. Do I get charged for excess data? These calls are sometimes recorded messages – often robotic sounding - advising that an amount of money/tax is owed or that an arrest warrant has been issued along with an instruction to take immediate action by returning the call. Calls to some SENSIS numbers (1234, 12455, and 12456) are not available from ALDImobile. Unused Data may qualify for rollover. At this stage you can only check your balance by logging into My ALDImobile via the ALDImobile website or by sending an SMS with the word "balance" to 590. Mobile App; Email Sign Up; Supplier Info; Real Estate Info; Grocery delivery or pickup questions? Add a Family Plan 3GB Data Top Up for $15 to the Owners service at any time via our website. The quickest way to get this sorted is to call us. What do I do if my handset is locked to another Telco? All your unused Super Pack data will rollover if: Yes! Whirlpool Enthusiast reference: whrl.pl/ReN6Xa. On the side, only the option My SIM data must be called. The 1 Year Super Pack does not include international SMS or MMS, you also won't be able to send video MMS. What handset can I use with my ALDImobile SIM? Lun - ven 8h00 - 19h00 Sam 8h00 - 17h00. You will be charged for changing these settings as you will be activating iMessage and an international text charge of 25c will apply. Login to ALDImobile. Your complaint will then be investigated by a member of the management team and you will be provided with a final decision. Generally there are three ways you can send an MMS, depending on your phone’s capabilities: Note: if your phone has incorrect MMS settings applied, then you may have difficulty. If you are having an issue with a handset that you bought in an ALDI store prior to 22 August 2018, please get in touch with Tempo on1300 886 649 and they will be able to assist. If you want to change the owner of your account/transfer your service into someone else’s name, complete and return a Change of Ownership Request. Check your manufacturer's operation manual on how to perform this function on your device. You'll need to scroll right to the bottom of the screen and underneath a list of your apps you'll notice the setting 'Wi-Fi Assist' with the slider option to turn it on or off. You can use an ALIDmobile SIM card in any network unlocked handset that is compatible with 3G 850Mhz and Mhz frequency. Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB. All Super Pack Data Top Ups give you additional data to use right up until your Super Pack expires or the data is depleted, whichever comes first. Telephone us to see if your number has been ported and if so, complete a. If you have an active plan on your service, your recharge will override this and the remaining inclusions or credit will be forfeited and not refunded. Merci d'accepter notre politique de protection des données. Why can't I call someone in Australia when I'm roaming overseas? To protect you, we've implemented a process to verify number ownership prior to the transfer. Any unused data will rollover if criteria is met. Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST). Usually, turning your phone off and on again will help fix this as your phone will re-set to the new network settings. How does data rollover work for the Family Plan? Looking for one of our discontinued Data Plans? What happens to a Users service if I remove it from from a Family Plan? You can check this with your previous provider, or whoever you purchased the handset from. Veuillez au minimum remplir les champs marqués d'un *. How do the call charges work on my Mobile Plans? We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met. If you’re not able to get coverage in any area and you’ve turned your phone off and back on again please give us a call on 1300 989 000 and we’ll do our best to help out. Recharge with voucher; My ALDImobile. I'm receiving unwanted marketing and spam calls or SMS messages, what do I do? Can you still not make or receive calls even though your credit and plan are in order? Check this in your settings. What are the Data / Internet settings for my ALDImobile service? or. However, you can now use the voicemail button from your iPhone and this enables you to access your voicemail quickly. Tunnels or hills can affect reception, or you may be in an area with poor coverage. You'll need to refer to your handbook manual for assistance on how to do this. Your details. No, there’s no charge for these diversions. ALDImobile suggests you use caution when encountering any missed calls. Log in to your MyALDImobile online account, head to the manage account section and send us an eSupport request. How do I purchase a Mobile or Data Plan using my Pay As You Go credit? You can adjust the data limits of the Users if necessary. Vous recevrez ensuite par mail un lien d'activation sur lequel vous devrez cliquer. If your order is suspended when activating, we have been unable to verify your identity by this means as the details you provided do not match with the Government database for the ID you used. Invitations will be sent to the other customer's ALDImobile online account for their action, however no notification will be sent to them. On the day your number is due to be transferred, your old SIM card from your previous provider will stop working. Bénéficiez également de notre Newsletter, remplie de bons plans sur mesure. Set up a phone PIN with us known only to you so we can quickly identify you when you call. If you're asked to enter your credit card/payment details while recharging, no payment details are stored on your account. Once you select to remove the User from the Family Plan, the service should update in approximately 5 minutes but can sometimes take longer. If you are receiving harassing/nuisance calls then you can contact us and request for a call trace be initiated. Keep checking this site for updates. Our Identity Verification Policy on our legals page has more information on this. If you have added a Mobile Plan it will override any remaining data that you had left on your Data Plan and we are not able to refund you for this. What is the maximum length of time for a voicemail message? Simply nominate the amount of PAYG credit you'd like to use and the remaining balance can be paid using your stored payment method. Consider blocking numbers on your handset if you’re receiving unsolicited calls repeatedly from them. Également en téléchargement PDF. When it comes to more standard plans, Woolworths easily beats out Coles since you get more data for less. What can I do if my local ALDI store is out of stock for 1 Year Super Packs? If you are receiving unwanted marketing calls, you should ask the caller to stop calling you and remove you from their database. Monday - Friday 9am - 10pm. Click. We take customer privacy seriously and are continually reviewing our processes to ensure we are doing all we can to protect you from this type of malicious activity. What do I do if my mobile is lost or stolen? You can check out our complaints policy on our legals page to find out more. If you add a Mobile Plan, Data Plan or another 1 Year Super Pack whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you. Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if: Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited. You can order a new SIM online or pick one up at an ALDI store. Do I have to add all services to my Family Plan at the same time? Sans durée contractuelle à respecter et … If you're using a Smart Phone here are some reasons why you might be consuming data and or burning through your PAYG credit quicker than you thought: Check your usage in your My ALDImobile account but bear in that it can be delayed by up to 24 - 48 hours. If you don't have a data allowance or sufficient PAYG credit, but you have an SMS allowance on your plan, you will be charged at the SMS rate instead. 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